Frequently Asked Questions
What is a Meet & Greet?
Our chauffeurs meet the client(s) as they arrive through customs with a company or name board and help them with their luggage then escort them to their vehicle.
What is a PCO Licence?
A Public carriage Licence is a licence which enables us to carry out private hire assignments as to the regulations set down by the British government. All of our chauffeurs have PCO permits as well as all our vehicles.
The car I want is not displayed on your fleet page?
If you cannot see the car you are looking for on our fleet page then send us an email as we have access to many more vehicles, we have listed our most popular models on our fleet page to keep the website simple to use.
What happens after I've booked a car?
Upon completion of your booking we provide a Booking Reference Number. We then process your booking and e-mail you the confirmation details within 24 hours.
My flight has been delayed, will I miss your chauffeur?
We monitor your flight to ensure that our chauffeurs meet you on time, either when flights are late or early (We allow 30 minutes for baggage handling and Passport control to minimise parking and waiting time costs).
Can I change the original journey?
Yes, please ask us to quote for any alterations.
Can I cancel my booking?
Yes, providing you give us sufficient notice - see our full Terms & Conditions for more details.
Do you do tours/sightseeing?
Yes. We offer hourly/daily hire for sightseeing and allow complete flexibility to your schedule.
Airport Flight Information